Privacy Policy

Northrock Exteriors ("we," "our," or "us") is a pressure washing and exterior cleaning company based in Cypress, TX. Our website is located at https://northrockexteriors.com.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or submit a contact form. We are committed to handling your information responsibly and transparently.

Contact form submissions. When you request a free quote or contact us through our website, we collect:

• Your full name
• Phone number
• Email address
• Property address
• Service requested
• Any additional details you choose to provide

Automatically collected data. When you browse our website, we and our analytics provider may automatically collect:

• IP address (anonymized by Google Analytics)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query
• General geographic location (city/region level)

We use the information collected solely for legitimate business purposes:

• Responding to quote requests — your name, phone, email, address, and service details are used to follow up on your inquiry and schedule service.
• Service communications — we may contact you regarding your appointment, service results, or follow-up questions.
• Website analytics — anonymized usage data helps us understand how visitors find and use our website so we can improve it.
• No marketing without consent — we do not send unsolicited marketing emails or sell your information to third parties.

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect anonymized information about how visitors interact with our site.

Google Analytics data is processed by Google and is subject to Google's own privacy policy, available at policies.google.com/privacy.

We have enabled IP anonymization, which means your full IP address is never stored by Google Analytics. To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.

Contact form submissions are transmitted to us via Resend, an email delivery service provided by Resend, Inc. When you submit our contact form, your information is sent to our email address using Resend's infrastructure.

Resend processes your submission data for the sole purpose of delivering your message to us. Resend's privacy policy is available at resend.com/legal/privacy-policy.

We do not store contact form submissions in a database. Once delivered to our inbox, your information is managed through standard email practices and is not shared with additional third parties.

Our website uses cookies — small text files stored in your browser — primarily through Google Analytics. We do not use cookies for advertising, tracking across other websites, or any purpose beyond site analytics.

You can control or delete cookies through your browser settings at any time. Disabling cookies will not prevent you from using our website or contacting us.

We do not sell, rent, or trade your personal information. We share data only with the service providers listed above (Google Analytics and Resend) and only to the extent necessary to operate our website and respond to your inquiries.

We may disclose information if required by law, such as in response to a valid legal process or government request.

We retain email correspondence, including contact form submissions received via email, for as long as reasonably necessary to fulfill your service request and maintain business records — typically no longer than two years unless a longer retention is required by law.

Google Analytics retains anonymized usage data for 26 months by default.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of analytics tracking using the tools described in Section 4

To exercise any of these rights, contact us using the information in Section 11.

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: northrockexteriors@gmail.com
• Phone: (346) 762-8083
• Mailing Address: 12320 Barker Cypress Rd, Ste 600-1029, Cypress, TX 77429

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.